Terms & Conditions


Via Napoli reserves the right to amend the Terms and Conditions below at any time without notice.


Via Napoli Pizzeria is BYO for wine only and the corkage is $10 per bottle.
We are NOT BYO on public holidays, Valentine’s Day, Father’s Day, Mother’s Day, Melbourne Cup or for groups of 8+.
We do not charge cakeage for parties that wish to supply their own cake.
For reservations of 12 or more we suggest to organise a set menu and to secure your reservation CC details will be collected. If your reservation is not honoured a fee of $10 per person will be charged subject to our Cancellation Policy.
Final numbers for reservations must be confirmed 24 hours prior to the time of reservation. Failure to confirm numbers means that you will be charged for the number originally booked, if higher than the numbers on the day.
We do not reserve specific tables or areas and tables are only allocated on arrival of all the guests into the restaurant.
We have a 2 hour table duration policy, this may be extended subject to the agreement of Via Napoli.
Any menu changes in relation to special dietary requirements to your confirmed set menu are required in writing via email no later than 72 hours prior to your reservation.
If you have confirmed your reservation with a limited time frame please ensure you arrive on time to ensure the experience of guests are not impacted.


In the event that you need to cancel your reservation, notification is required in writing.
For notice provided less than 7 days prior to your reservation, Via Napoli Pizzeria will charge $10 per person.

Personal Information

Via Napoli Pizzeria respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
For more information of our privacy policy please Privacy Policy on the website.

Credit Card Details

By providing your credit card details you are authorising Via Napoli Pizzeria to withdraw the nominated $10 per person in case of no-show booking.
Via Napoli Pizzeria retains or holds credit card information only in accordance with the Payment Card Industry Security Standard (PCI DSS) to prevent theft or misuse. No Sensitive Authentication Data shall ever be retained by us.

Photography Disclosure Statement

You agree by attending Via Napoli restaurants and/or events, that you and your image (moving or still) may be photographed/taken being adults or children and may be used in Via Napoli’s website or social media sites or any other hard copy or digital format.
You acknowledge that all right, title and interest in the images shall be owned by Via Napoli and Via Napoli may, at their absolute discretion, use any of the images for commercial or non-commercial purposes anywhere in the world.

Via Napoli reserves the right to amend these terms and conditions at any time without any notice.

Gift Vouchers/Gift Cards

The following conditions apply to gift vouchers issued by Via Napoli Pizzeria for redemption:

  1. Lost or stolen gift vouchers/cards cannot be replaced or refunded under any circumstances.
  2. Gift vouchers/cards remain the property of Via Napoli Pizzeria.
  3. Gift vouchers/cards cannot be redeemed for cash.
  4. If an order exceeds the value on the gift voucher/cards, payment for the remaining balance is required immediately.
  5. Please be aware that the Via Napoli Vouchers/Gift Cards are valid for 3 years from the date of purchase, unless stated otherwise on the gift voucher.
  6. A gift voucher/cards can be redeemed at any Via Napoli Pizzeria location.
  7. Via Napoli reserves the right to amend these terms and conditions at any time without any notice.