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What Diners in Surry Hills & Lane Cove Are Saying
Is not the first time I’m going to via Napoli in Surry hills and all the times the quality of food are always amazing. Real italian flavour, the consistency of the quality is top nock. The last time i went there i had the allegra pizza with meatballs and they were just like my grandmother make it. The service are the best, fast, caring and officient and i’ll be back again and again. The staff are smiling and happy all the time.
From the moment we met Alex we were impressed with his “can do” attitude and helpful manner and knew this was the place for me to celebrate my significant birthday. We were a group of 35 and it was a bit of a tight squeeze and that is my only very minor reason for giving a 4 under atmosphere. Everything else was absolutely perfect. The wonderful service led by Matias, the amazing and generous food, the bringing out and serving of the birthday cake and the packing up into take away containers. Everything was taken care of and everyone had a wonderful time. Thanks again.
Went for a friends birthday got pizza to share was super yummy and the staff were amazing so friendly and made the birthday really special :)
The pizza and pasta at this restaurant are truly above standard.
The service staff are also extremely friendly.
The service staff are also extremely friendly.
⭐️⭐️⭐️⭐️⭐️
Via Napoli – Lane Cove
If there were an Olympic sport for customer service, Richard would be walking out with multiple gold medals.
From the moment we sat down, Richard was on another level. Attentive without hovering, warm without being over-familiar, professional yet genuinely friendly — the kind of service that instantly makes you feel like a VIP rather than just another table. He took the time to explain the menu, made thoughtful recommendations, checked in at exactly the right moments, and somehow anticipated what we needed before we even realised it ourselves.
It wasn’t just “good service” — it was exceptional effort. You could tell he genuinely cared about our experience and took real pride in what he does. That level of enthusiasm and attention is rare these days, and it made the entire meal that much better.
The food at Via Napoli is already outstanding, but Richard elevated the whole night into something memorable. If management is reading this: he is an absolute asset to your team and deserves serious recognition.
If you’re dining here, do yourself a favour and hope Richard is your waiter — he’ll turn a great meal into a flawless experience. We’ll 100% be back, and a big reason for that is him.
👏👏👏
Via Napoli – Lane Cove
If there were an Olympic sport for customer service, Richard would be walking out with multiple gold medals.
From the moment we sat down, Richard was on another level. Attentive without hovering, warm without being over-familiar, professional yet genuinely friendly — the kind of service that instantly makes you feel like a VIP rather than just another table. He took the time to explain the menu, made thoughtful recommendations, checked in at exactly the right moments, and somehow anticipated what we needed before we even realised it ourselves.
It wasn’t just “good service” — it was exceptional effort. You could tell he genuinely cared about our experience and took real pride in what he does. That level of enthusiasm and attention is rare these days, and it made the entire meal that much better.
The food at Via Napoli is already outstanding, but Richard elevated the whole night into something memorable. If management is reading this: he is an absolute asset to your team and deserves serious recognition.
If you’re dining here, do yourself a favour and hope Richard is your waiter — he’ll turn a great meal into a flawless experience. We’ll 100% be back, and a big reason for that is him.
👏👏👏
Gold star for Richard ⭐️⭐️⭐️⭐️⭐️
Best pizza in Sydney, always high quality cheese and meats.
Best pizza in Sydney, always high quality cheese and meats.
Amongst the best pizza anywhere.
Ñoqui pesto sobre base de parmesano; inolvidables
We always get home delivery.. Best food and most important amazing customer service!! Best Italian in Sydney x
Great atmosphere, ideal for a date. The diavola pizza was lovely
This place is an absolute institution. Amazing Italian food, super friendly service, and a great vibe every time. It’s perfect for big groups and very kid-friendly. Great value, generous portions, and always a good time. Highly recommend.
Special thank you to Richard!
Maraming salamat!
Special thank you to Richard!
Maraming salamat!
My partner and I visited Via Napoli on a busy Friday night on a whim and had a wonderful time. Vegetarian pizzas were plentiful and delicious and staff were kind and friendly. Would happily eat there again!
The metre long pizzas are perfect for parties or group celebrations
The Mog Champ sends his regards.
Came here as recommended by an Italian. It was an amazing experience, my highlight was the arancini! We also ordered calamari but it was a little disappointing as an entree. The frita, gamberi and pasta shared between three was more than enough.
The frita was the most interesting order as I haven't seen it at other Italian restaurants before. Looked like a massive battered fish. Service was great and the atmosphere was lively! Ended it with a cannoli for dessert. Thanks for the dinner Via Napoli!
Mogliest Regards,
Your Mog Champ
Came here as recommended by an Italian. It was an amazing experience, my highlight was the arancini! We also ordered calamari but it was a little disappointing as an entree. The frita, gamberi and pasta shared between three was more than enough.
The frita was the most interesting order as I haven't seen it at other Italian restaurants before. Looked like a massive battered fish. Service was great and the atmosphere was lively! Ended it with a cannoli for dessert. Thanks for the dinner Via Napoli!
Mogliest Regards,
Your Mog Champ
Celebrated our work Xmas party here and it was a great fun night. The food was fabulous - very tasty and the metre long pizzas are delicious. Buzzing atmosphere and charming waiters adds to the dining experience! Highly recommend.
Favourite Italian in sydney. Too good not to gatekeep
A gem of a pizzeria in Surry Hills.
Great atmosphere, staff were really busy but very attentive, and the food was excellent.
Highly recommended venue for groups.
Great atmosphere, staff were really busy but very attentive, and the food was excellent.
Highly recommended venue for groups.
Always consistent and enjoyable
Fantastic Italian food, full of rich flavors, with fresh homemade pasta and an exceptional combination of tastes.
Very good wood fired pizza great option before a game or show at Allianz or for a crowd and kids lots of seats fast service atmosphere vibe isn’t amazing a bit budget fake Italy vibes